Simulators and gaming gear

We order your items in from South African suppliers, and their prices move with stock and the exchange rate. The price on the site is our current price. We confirm the final price on WhatsApp before you pay.

Most products are ordered in on request. After you send your order we confirm availability. Order-in items are dispatched after our supplier delivers them to us, so we confirm the full timeline when we confirm your order. The 2 to 5 business days in our delivery policy starts from dispatch.

Send us the link on WhatsApp and we will check if we can match it. We can only match the same product from a reputable South African seller, and the price must still be sold new with a valid warranty.

By EFT. We send an invoice with our bank details and your reference once the order is confirmed. We ship after payment clears.

Orders are normally dispatched once payment is confirmed, and delivery takes about 2 to 5 business days depending on your address and courier availability. Remote areas can take longer. The delivery charge depends on your location and the size and weight of the order, and you see it before the order is confirmed.

Warranty depends on the product and the manufacturer or distributor. If something arrives wrong, damaged or faulty, message us on WhatsApp as soon as possible with photos. The full policy is below.

Delivery times. We deliver within South Africa using trusted courier and delivery partners. Orders are normally dispatched once payment has been confirmed. Estimated delivery is 2 to 5 business days, depending on the delivery address and courier availability. Remote areas may need more time. Orders placed on weekends or public holidays are generally processed on the next business day. You receive tracking information where tracking is available.

Delivery charges. Fees are based on your location, order size and parcel weight, and any charge is shown before the order is confirmed. Free delivery promotions may apply to selected products or orders and are subject to the terms of the promotion.

Delivery problems. Please inspect your parcel when it arrives. If the package looks damaged, photograph the packaging and contact us as soon as possible. If an item arrives damaged, incorrect or incomplete, contact us before trying to repair or use it.

We supply products from established manufacturers and distributors, and warranty cover depends on the product, the manufacturer and/or the authorised distributor. The warranty period is communicated on the product listing, your invoice or the manufacturer's warranty documents. Unless stated otherwise, claims follow the manufacturer's or distributor's warranty terms.

What it covers. A warranty may cover manufacturing defects or faults that happen during normal intended use.

What it does not normally cover. Accidental damage; damage from misuse or abuse; liquid or water damage; incorrect installation or modification; damage from electrical faults, power surges or unsuitable equipment; normal wear and tear; cosmetic damage that does not affect how it works; use outside the product's intended purpose; and damage from unauthorised repairs or modifications.

We may ask for photos, videos, proof of purchase or other information to assess a claim. Where needed, the product may have to be returned for inspection or testing before we can give an outcome.

Incorrect or defective products. If you receive the wrong product, a product that is defective on arrival, a product damaged in delivery, or a product with missing components, contact us as soon as possible after receiving the order. We may ask for photos, videos and other information. Depending on the circumstances and the result of our assessment, the product may be repaired, replaced or otherwise resolved in line with consumer-protection requirements.

Change-of-mind returns. These are subject to the applicable terms and conditions and your rights under South African consumer law. The product may need to be unused, in its original condition, returned with the original packaging and accessories, and accompanied by proof of purchase. Some products may not be eligible where the law permits. Return shipping costs may apply.

Where a refund is approved, we process it using the original payment method or another agreed method. Processing times can depend on the payment provider or bank. Delivery charges may not be refundable where the return is a change of mind, subject to applicable law.

Message us on WhatsApp with: your order or invoice number; your name and contact details; the product concerned; a description of the problem; and photos or video of the issue where possible. Please do not send a product back without contacting us first and receiving return instructions.

Nothing in this policy removes or limits any rights you have under South African consumer-protection law. We reserve the right to inspect products before approving a return, replacement, repair or warranty claim.